The branches of itSMF Camada organizes regular events to build knowledge and awareness about ITSM and to facilitate contact between ITSM professionals.  Check the calendar below for events taking place near you. 

Past Events

  • Agile Service Management

    Both the Agile Methodology and IT Service Management have reached a high level of maturity in different streams. The first creates a vision of new ways of doing development; the second creates a vision of conservative workings to keep things running smoothly. So what happens when you mix the two together? Can we apply this new development / implementation methodology to a seemingly conservative approach to service provision?

    Join us to gain an understanding of how we can address a new way to implement a conservative tool.



    Tony Hofmann

    Tony Hofmann is a seasoned IT professional who has been practicing Agile most of his IT career. With experience in the Federal Government, Start ups, Health and Service Management, Mr. Hofmann has assisted several organizations successfully implement Agile and Scrum into their software development shops. As a Certified Scrum Master, ITIL certified and with a strong understanding of technology he brings a wealth of experience and common sense to projects.

    Sarah Humes

    Sarah Humes, ITSM Consulting Director, Sierra Systems has over 20 years in IT Consulting with experience in all levels of government, private sector and non-profit organizations. Over the years, she's been involved in toolset selections and implementations of Enterprise Resource Planning (ERP), IT Service Management, and niche solutions to meet client needs. Sarah is ITIL v3, PMI and Certified Scrum Master certified.





    Performance Court
    Suite 1800,150 Elgin St


    Registration Fee

    • itSMF members Free
    • Non-Members : $35 for prepaid

    Please join us on Thursday April 5, 2018 at 7:15am for registration, networking and a continental breakfast. We'll start with introductions at 8:00am and wrap up around 9:30am.

    If you are experiencing difficulties registering please email

    Thank you to our supporting sponsors!

    Branch Sponsors:



    Room Sponsors:

  • ITSM isn’t about Value (or it would be called Value Management!)

    by John Krogh

    Is ITSM the vision? Are we struggling to get business engagement because we set our sights too low?

    Join John Krogh for an engaging conversation about what leading organizations are doing differently. Why they are “Stripping Away” elements of their ITSM capabilities in order to Optimize the returns on their IT investments. How these organizations are seeing ITSM as a barrier to Value Optimization. John will be sharing consulting stories from the consultants war chest. 

    Come and join the conversation about Value, Services, Assets, Relationships, Risks and Red Wine!

    Presenter: John Krogh, CEO of Calgary based "Value Shepherd Inc.

    John_Krogh.jpgHe is a sought-after speaker, trainer and coach with a focus on Value Optimization. His unique approach for optimizing the value of IT Investments involves the coordination of the organizations Value Management, Business Relationship Management and IT Service Management capabilities.

    John has over 25 years of comprehensive experience in these disciplines and has been sharing this experience through executive coaching and mentoring since 2007 throughout North America.

    Event Details:btn_register.jpg

    April 19th, 2018
    7:00 AM - Registration and Breakfast 
    8:00 - 9:05 AM - Presentation 
    9:05 - 9:30 AM - Questions and Close

    Where: Bow Valley Club 
    #370, 250 - 6 Ave S.W. Calgary, Alberta, T2P 3H7
    Discounted parking is available for those who attend the event & park at Bow Valley Square underground parking. Please see registration desk for your discounted parking ticket

    Cost: Breakfast and Presentation: 
    Member: $20 + GST

    Non-Members: $35 + GST

    Registration and Payment (VISA, MC, AMEX) Deadline: April 18, 2018 or until sold out.


    Thank you to our Annual Branch GOLD Sponsor:


    Thank you to our Annual Branch BRONZE Sponsor:


    itSMF AB Event Cancellation Policy:
    Full payment must be received from the Registrant four (4) business days prior to an itSMF AB event or the Registrant will be removed from the enrollment list and will not be guaranteed a place at the event. Registrations cancelled more than four (4) business days before an itSMF AB event will be eligible for a refund.

    About itSMF Alberta Branch
    The IT Service Management Forum (itSMF) is an international not-for-profit organization for IT Service Management Professionals. The itSMF Alberta Branch will provide the opportunity to grow a base of knowledge and will provide an accessible network of industry experts, information sources and events to help you address IT Service Management issues and achieve the delivery of high quality, consistent IT services through the adoption of Best Practices.

    Today the international de facto standard of IT Service Management best practices is ITIL. Where do you find a community of IT Services Management peers using best practices? itSMF Southern Branch!

  • 11th Annual Professional Development Summit (PDS)

    PDS is an annual event that brings together our IT industry from practitioners to senior managers - taking a collaborative approach to increasing our region’s competitive advantage and creating a highly skilled ICT workforce!

    For more information, or to register, please visit