Calendrier : 2010-mar-11 (jeudi)
Date limite inscription: 2010-mar-11 (jeudi)
La période d’inscription est terminée.
Evening Networking Event with Malcolm Fry
The ITIL Lite Book
.jpg)
Join the itSMF Greater Toronto Region & Cherwell software for an evening networking session with Malcolm Fry who will be sharing his new book, the ITIL Lite Book.
This book is a step by step Road Map to implementing full or partial ITIL implementation and as such follows a logical project influenced approach so that it describes a Road Map to partial or full ITIL implementation as the following book overviews illustrates
- Process Design
- Monitoring ITIL processes
- Building ITIL Lite processes
- Categorizing ITIL v3 Components
- The Filtering Process
- ITIL Lite Templates
- Component Maturity
- Component Priorities
- Component Action Plan
- Gap Analysis
- Master Action Plan
This evening networking session will start with a presentation by Cherwell software and Malcolm Fry and will include appetizers. A cash bar will be available.
Event Detail
| Date |
Thursday March 11, 2010 |
| Time |
5:00 pm - 7:30 pm |
| Place |
Toronto Eaton Centre Marriott |
We are offering a full day workshop on the ITIL Lite approach with Malcolm and this includes admission to the evening networking session. Come out for a full day of practical guidance and education then relax and network with your fellow itSMF peers and Malcolm with one price for admission, click here www.itsmf.ca/events/details.html
About Cherwell Software
Cherwell Software delivers enterprise power at a mid-market price to IT Service Management organizations, worldwide. Cherwell Service Management is a web-enabled product using Microsoft's® .NET technology and out-of-the-box - Pink Elephant® Verified ITIL® V3 best practices. Cherwell is available through a traditional licensing model (Cherwell On-Premise) or as a subscription service (Cherwell On-Demand), implementing SaaS 3.0. Either model supports a "browser-based" or "rich-client" user experience. We insure your satisfaction by offering a 60-day money-back guarantee.
