Calendrier : 2010-mar-11 (jeudi)
Date limite inscription: 2010-mar-11 (jeudi)
La période d’inscription est terminée.
ITIL Lite Workshop with Malcolm Fry
Cherwell Software and the Greater Toronto Region itSMF is pleased to announce ITIL Lite – a workshop with Malcom Fry, member of the ITIL Advisory Group (IAG) and a mentor for the Service Transition book. This workshop is based upon a step – by – step approach to implementing a Lite version of ITIL so that you will be able to plan and implement your own version of ITIL Lite when you return to your organization.
Event Details
| Date |
Thursday March 11, 2010 |
| Time |
9:30 am Registration
10:00 - 4:30 Workshop (meals provided)
5:00 - 7:30 Evening Networking session (appetizers & cash bar)
|
| Place |
Toronto Eaton Centre Marriott |
ITIL Lite Workshop:
When did it become a matter of shame and humiliation not to fully implement ITIL? When asked “How are you progressing with your ITIL implementation?” the response is often a shameful admission that “we may not be able to implement the whole of ITIL v3”.
· Since when was implementing the whole of ITIL a mandatory requirement?
· What happened to ITIL being a framework and not a methodology?
· Why not implement a Lite version of ITIL that meets your needs and objectives?
There are many organizations that, for different reasons, cannot or will not be implementing ITIL v3 in its entirety and are therefore taking a Lite approach.
ITIL Lite could be described as:
An approach to implementing key components of ITIL v3 to ensure a sound basis for IT Service Management either as a starting point for full implementation or as a deliverable for those not wishing to fully implement ITILv3.
The objectives of ITIL Lite:
· Provide an approach to selecting the most appropriate ITIL v3 components.
· Prepare a project to implement those components.
This workshop is of interest to:
- Those considering implementing ITIL v3
- ITIL Project Leaders
- ITIL Project Team Members
- ITSM Managers
- IT/ITSM Planners
- Senior IT Managers
- Sundry IT Professionals
- IT Consultants and Trainers
- Experienced practioners trying refresh and focus their thoughts
10 reasons why you will benefit from attend this workshop:
1. The workshop explains how to choose which ITIL components you need to install in your organization in other words Fit for Purpose
2. Learn how to categorize ITIL components so that you get a mix of ITIL components that work as one cohesive resource
3. The workshop is taught by Malcolm Fry a highly respected ITSM author and expert, this is a chance to pick his brains and learn from his extensive ITSM knowledge.
4. There are numerous interactive exercises to provide a good balance between lecture and networking
5. The workshop is a MYTH BUSTER because it explodes myths and concentrates on realities
6. The workshop takes a step by step approach to creating a structured learning environment
7. The workshop shows how to remove the complexity from ITIL v3 by explaining how to reduce ITIL to bite sized pieces
8. It is a practical workshop
9. You will have better understanding of how ITIL fits together because the workshop looks at numerous templates showing how you can structure your ITIL components
10. You will be able to use your new knowledge immediately upon your return to your organization
Full details on the workshop are available at:
The itSMF is also pleased to provide an evening networking session, complete with a presentation and an informal networking session with Malcolm Fry & other IT Service Management Professionals (you will be permitted entry after 5:00 pm). To register for the networking session only, click here:
About Cherwell Software
Cherwell Software delivers enterprise power at a mid-market price to IT Service Management organizations, worldwide. Cherwell Service Management is a web-enabled product using Microsoft's® .NET technology and out-of-the-box - Pink Elephant® Verified ITIL® V3 best practices. Cherwell is available through a traditional licensing model (Cherwell On-Premise) or as a subscription service (Cherwell On-Demand), implementing SaaS 3.0. Either model supports a "browser-based" or "rich-client" user experience. We insure your satisfaction by offering a 60-day money-back guarantee.
www.cherwellsoftware.com
