Calendrier : 2009-oct-30 (vendredi)
Date limite inscription: 2009-oct-27 (mardi)
La période d’inscription est terminée.
Breakfast Event: Service Value Management:
IT Comes Out of the (Wiring) Closet
Key Note Speaker: Brent Wilson, Sierra Systems
DATE: October 30, 2009
TIME: 8:30 am – 11:00 am
LOCATION: Norwood Hotel, 112 Marion Street, Winnipeg, MB R2H 0T1
Who Should attend: CIO, IT Executive Directors, IT Directors/staff of organizations who want to improve or implement service management principles, and members of itSMF.
Event Details:
Marketers and businesses have used SVM for years to improve customer satisfaction while reducing cost. Now IT departments are starting to apply the same principles to their services, with a focus on enabling the organization’s business strategies. One Size does not fit all, especially for SLAs that meet an organization’s IT services’ needs. This presentation will introduce Service Value Management concepts from the ITIL perspective and link them back to the service delivery and support processes.
About Brent Wilson:
Brent Wilson is a Principal at Sierra Systems. His field of expertise is Business Consulting, specializing in IT service management and IT organizational change. He is a qualified practitioner of Business Process Management, Business Process Improvement and Balanced Scorecards, as well as being ITIL Certified. Prior to becoming a consultant, Brent was Director of ITSM for MTS Allstream Inc. In this role he led the teams accountable for the evolution, operations, and security of MTS Allstream’s national IT infrastructure.
Brent is married and has two active teenagers. When not chauffeuring or coaching, he enjoys snowmobiling in the winter and working on his BMW M5 in the summer. Brent loves to cook, especially barbequing, which happens year round at the Wilson house. He is also a member of the Salvation Army Business Advisory Board and Treasurer for the Winnipeg Youth Inline Hockey Association.
Agenda:
8:30 am - 9:00 am Registration
9:00 am - 9:30 am Breakfast Buffet
9:30 am - 10:30 am Presentation
10:30 am - 11:00 am Open Forum
Registration:
Registration opened until Tuesday, October 27, 2009
Members: $20.00
Non Members: $25.00
If you would like further information please email lsinclair@itsmf.ca
