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Event date(s): 2009-Sep-17 (Thursday)
Registration closes: 2009-Sep-14 (Monday)
Registration has closed
itSMF International Session:
ITIL V3 and Service Portfolio Management
Featuring Guest Speakers from itSMF International,
Sharon Taylor, and Robert Stroud
Join us for a full morning of education and insights with members of the itSMF International Board. Two great sessions are featured, with additional commentary on the Global itSMF Movement, and an open Q&A session on topics related to IT Service Management, Adopting ITIL V3, and related topics.
Agenda:
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8:00am
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Introduction and Welcome
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8:10am
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Remarks on The Global itSMF Movement
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8:30am
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ITIL V3 Adoption
Top 10 Lessons Learned in Getting There
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Speaker: Sharon Taylor, Chair, itSMF International, and President, Aspect Group
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Organizations around the world are adopting ITIL V3, to find the transition one of evolution, rather than transformation.
This session will review global trends in the adoption of ITIL V3, and current research from advisory firms on ITIL V3 and ITSM trends. We will also examine benefits realized by organizations that have made the transition, with specific emphasis on life lessons aquired along the way.
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9:30am
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Networking Break
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10:00am
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Service Portfolio Management
Moving ITSM from Process Driven to Service Driven
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Speaker: Robert Stroud, VP and Treasurer, itSMF International, and ITSM and Governance Evangelist, CA
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Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them. It’s not that IT lacks technical proficiency, far from it. Rather, years of acquiring and managing resources in technology silos has put IT at odds with what the business cared about – technology supporting business outcomes. Unless addressed, IT runs the risk of being perceived as a black-box cost center; one in which endless streams of investment flows and no tangible value is returned.
Service Portfolio Management solutions helps IT organizations drive better decision making and align resources to where they deliver the most value. It does this by examining how the function, cost, quality and benefit of each business service (from inception to retirement) meet and supports key business objectives and outcomes.
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11:00am
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Open Discussion - Q&A for itSMF International Members
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Featuring Sharon Taylor, Robert Stroud, and other itSMF International Members
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11:20am
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Closing Comments, and Door Prize Draw
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About the Speakers:
Sharon Taylor
Chair itSMF International (Governance, Policy & Accountability)
Sharon Taylor, President of the Aspect Group Inc., is a well known and respected figure within today’s IT Service Management community. Sharon is the Chair of itSMF International, responsible for ensuring global growth and governance of ITSMF in over 40 countries, and at the centre of best practice development and endorsement. She also serves as President of the North American Institute of Certified Service Management Professionals. As Chief Architect and Examiner for ITIL, the world leading IT Service Management best practices, Sharon is the author of numerous ITSM books and regular columnist for a variety of global IT management publications. For more details, see http://itsmfi.org/content/sharon-taylor-chair-governance-policy-accountability
Robert Stroud
VP - Audit, Compliance, Standards + Treasurer
Robert Stroud, CA’s IT Service Management and Governance Evangelist, is a 26-year IT veteran, a recognized industry speaker and leader, and a mentor to many organizations on ITSM and process governance. Robert serves as Vice President - Audit, Compliance and Standards, and Treasurer for itSMF International. He also serves as International Vice President of ISACA and the IT Governance Institute (ITGI), as Board Member of the itSMF USA, and as Chair of ITGI’s COBIT Steering Committee. Robert has contributed to several major titles on ITIL and COBIT, and was part of the ITIL refresh process in the roles of mentor, reviewer and member of the Advisory Group. For more details, see http://itsmfi.org/content/robert-stroud-audit-compliance-standards-treasurer
Sponsored by
 and  Events sponsors CA and Empowered Networks will have exhibits in room 106A/B.
Feedback Forms will be collected for Door Prize Draws at the close of the sessions.
Location:
Hampton Inn Ottawa and Conference Center
200 Coventry Road, Ottawa K1K 4S3
This session will take place in the Lecture Hall (Room 110) on the main floor of the Conference Centre. Please join us as early as 7:30am for registration, and continental breakfast across the hall in Room 106A/B. We'll start with introductions at 8:00am, and aim to wrap up the sessions around 11:30am.
This event is FREE for members, $40 for prepaid non-members, or $50 at the door.
Free parking is available for all attendees.
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