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Event Details

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Event date(s): 2017-Nov-23 (Thursday)
Registration closes: 2017-Nov-22 (Wednesday)

Why and how to manage Business Relationship?
Thursday November 23, 2017
11:45 pm - 1:45 pm Atlantic Time

Downtown Halifax
Purdy’s Wharf Tower 1
1959 Upper Water St, Suite 1500
Halifax, Nova Scotia
B3J 3N2

Light lunch will be provided as part of event.

Thanks to our branch sponsors




Session Atlantic Time
Registration, Lunch & Networking 11:45am-12:15pm
Why and how to manage Business Relationship?
   Speaker: Jean-Claude Beaudry, Senior Associate, Qualiti7
Closure and evaluation 1:30pm-1:45pm


Early bird (before November 21st)
  itSMF Member Non-itSMF Member
Lunch and presentation Free $10.00

Regular (November 21st and later)
  itSMF Member Non-itSMF Member
Lunch and presentation Free $25.00

Event Description

Why and how to manage Business Relationship?
Speaker: Jean-Claude Beaudry, Senior Associate, Qualiti7

Serving your clients well starts by understanding their reality and see things from their perspective.

To this core principle we add organizing and prioritizing their needs and requirements in order to present them to IT decision makers and defend the interests of the whole organization.

To succeed, many skills will be required by the Business Relationship Manager. Business IQ, concerns about a smooth transition when introducing new IT assets and effective communication.

Join us for this presentation where we will take a look at the key principles part of the new Business Relationship Management Professional certification.

About the speaker

Jean-Claude Beaudry, Senior Associate, Qualiti7
For the last 15 years, Jean-Claude Beaudry, has been a pioneer in Canada around ITSM. Advisor by profession, trainer and speaker by passion, he is always seeking ways to best adapt and apply good practices in real business contexts to get the most value out of them.

Certified with multiple international accreditation bodies, and using concepts from frameworks like ITIL, SIAM, DevOps, Lean-IT, and recently BRMP, to promote effective and efficient service delivery to clients.

A natural 'gatherer', he likes sharing with others. This is with that mindset that he created Qualiti7 in 2005 and still gets involved in many associations like itSMF-Atlantic and NS Professional Development Summit (PDS) to provide growth opportunities to other IT professionals.


About itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

About itSMF Atlantic

itSMF Atlantic is the itSMF Canada Atlantic provinces chapter supporting Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.



itSMF The IT Service Management Forum