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Event Details

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Event date(s): 2017-Jun-01 (Thursday)
Registration closes: 2017-May-31 (Wednesday)


Thursday June 1, 2017 Breakfast Seminar

Presentation: Success and Failures of ITSM Implementations in the Real World

Many organizations struggle to implement a successful ITSM project, with multiple efforts at the same issue being attempted every few years. Join Sarah Humes as she provides her perspective on the successes and failures of real life ITSM implementations. She will discuss what to consider when determining which ITSM processes to start first, the importance of process design when selecting a supporting toolset, and the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects…the people.


Presenter:  Sarah Humes, Sierra Systems, IT Consulting Director

Sarah Humes Sarah Humes is the ITSM Consulting Director for Sierra Systems. She has 20+ years of experience in Information Technology (IT). Ms. Humes has extensive experience in working with clients to analyze, communicate and validate business and functional requirements for changes to business processes, policies and information systems. She is results-driven and skilled in building collaborations among clients to arrive at common goals. Ms. Humes has worked in the areas of IT Service Management, information management, project management offices, requirements definition, business transformation and system implementation



Performance Court
Suite 1800,150 Elgin St


Registration Fee

  • itSMF members Free
  • Non-Members : $30 for prepaid

Please join us on Thursday June 1, 2017 at 7:15am for registration, networking and a continental breakfast. We'll start with introductions at 8:00am and wrap up around 9:30am.

Thank you to our supporting sponsors:
Branch Sponsors:
Room Sponsors:


itSMF The IT Service Management Forum