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Event Details

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Event date(s): 2017-Apr-27 (Thursday)
Registration closes: 2017-Apr-27 (Thursday)


itSMF-SAB is pleased to present: 

The Robots are Coming

By Ian Proctor & Negin Hemati

In this session, Ian and Negin will discuss the radical technology trends that are impacting a wide swath of the business landscape, including machine learning, cognitive automation, probabilistic inference and robotic processing. As these evolving technology capabilities take shape, the Enterprise Service Management environment will undergo a seismic shift. This shift will necessitate new perspectives and different approaches on how we, as Service Management professionals, drive value across the organization. Ian and Negin will foster a dialog about the direct and near term impacts of these technology advancements on the Service Management discipline.

About The Speaker:



Ian is a trusted technology advisor who helps clients with their most critical, complex and disruptive technology challenges. Combining his excitement for technology, his industry IT leadership roles and his extension Consulting experience, Ian has led successful Service Management transformation across industries and regions for the last 15 years. Ian’s passion for the future implications of technology have been influenced by the writings of Ray Kurzweil, Phillip K Dick, William Gibson and Sam Harris. Ian is a Director in Deloitte’s Technology Strategy & Architecture Practice and the Leader of Deloitte’s Global ServiceNow Center of Excellence.


Negin Hemati is an Analyst in Deloitte's Technology Strategy & Architecture practice, with experiences in Service Management and Information Management transformations. She is currently pursuing an undergraduate degree in Mechanical Engineering from the University of Calgary and is passionate about new and emerging applications of Robotic Process Automation, Machine Intelligence, and Cognitive AI.


We look forward to seeing you there!

Event Details:

When: Thursday, April 27th, 2017
7:00 AM - Registration and Breakfast
8:00 - 9:05 AM - Presentation
9:05 - 9:30 AM - Questions and Close

Where: Bow Valley Club
#370, 250 - 6 Ave S.W. Calgary, Alberta, T2P 3H7
Discounted parking is available for those who attend the event & park at Bow Valley Square underground parking. Please see registration desk for your discounted parking ticket

Cost: Breakfast and Presentation:
itSMF Members = $20 + GST
Non-Members = $35 + GST (To become an itSMF member go to

Registration and Payment (VISA, MC, AMEX) Deadline: Wednesday, April 26th, 2017 or until sold out.

Click HERE to register!

itSMF SAB Event Cancellation Policy:
Full payment must be received from the Registrant four (4) business days prior to an itSMF SAB event or the Registrant will be removed from the enrollment list and will not be guaranteed a place at the event. Registrations cancelled more than four (4) business days before an itSMF SAB event will be eligible for a refund.

About itSMF Southern Alberta Branch
The IT Service Management Forum (itSMF) is an international not-for-profit organization for IT Service Management Professionals. The itSMF Southern Alberta Branch will provide the opportunity to grow a base of knowledge and will provide an accessible network of industry experts, information sources and events to help you address IT Service Management issues and achieve the delivery of high quality, consistent IT services through the adoption of Best Practices.

Today the international de facto standard of IT Service Management best practices is ITIL. Where do you find a community of IT Services Management peers using best practices? itSMF Southern Alberta Branch!

Thank you to our Annual Branch SILVER Sponsor:



itSMF The IT Service Management Forum