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Event Details

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Event date(s): 2017-Mar-31 (Friday)
Registration closes: 2017-Mar-31 (Friday)




AGM and Elections

Agile, Lean & DevOps: Working Together To Increase ITSM Efficiency

and
The Journey to a single Service Management Toolset!

Friday, March 31, 2017
11:00 am – 1:30 pm Atlantic Time

Downtown Halifax
Unisys Canada
1809 Barrington St
Suite 600 
Boardroom A&B


Light lunch will be provided as part of event.

Thanks to our branch sponsors

and


Schedule

Session Atlantic Time
Registration & Networking 11 :00am-11:10am
   
Welcome and Overview of itSMF-Atlantic 11 :10am-11:20am
The Journey to a single Service Management Toolset!
Chad Mombourquette (Sierra Systems)
11 :20am-12:10pm
AGM and Branch Elections 12 :10pm-12:30pm

Webinar: Agile, Lean & DevOps: Working Together To Increase ITSM Efficiency
Troy Dumoulin (Pink Elephant)

12:30pm-1:20pm
Closure and evaluation 1:20pm-1:30pm

Fees

Early bird (before March 24th)
  itSMF Member Non-itSMF Member
Lunch and presentation Free Free


Regular (March 24th and later)
  itSMF Member Non-itSMF Member
Lunch and presentation Free $25.00

Event Description

1. The Journey to a Single Service Management Toolset!
Speaker: Chad Mombourquette, Consultant, Sierra Systems

Chad will speak on the challenges, implementation steps, benefits and lessons learned about a large scale Service Management implementation for a large multi-pronged organization that consists of over 130,000 end users and 6,000 service providers as they embarked on their journey from multiple disparate tools and processes to a single Service Management toolset.

About the speaker
Chad Mombourquette is a Senior Service Management consultant with Sierra Systems here in Halifax. Chad has over 16 years' experience in IT and has been implementing ITSM solutions for the past 9 years. Chad has worked ITSM implementations for several large clients including Agriculture and Agri-Foods Canada, Bank of Canada, Department of National Defence / Canadian Forces, Innovapost, Royal Canadian Air Force and most recently Province of Nova Scotia.

2. Branch Management Team Elections

It is time again to hold elections for itSMF Atlantic Branch Management Team (BMT) – this year 6 of the 9 positions are up for re-election. Open positions are:

  • Vice President – represent and promote itSMF Atlantic’s mandate and assume the President’s responsibilities if the President is unavailable.
  • Manager Events – coordinate events for itSMF Atlantic.
  • Manager Marketing and Sponsorship – develop and promote value of itSMF to the IT Service Management Ecosystem and develop manage sponsorship plan and relation to sponsors.
  • Manager Membership Services – maintain and encourage itSMF Atlantic branch membership and oversee member services.
  • Manager Membership Services – maintain and encourage itSMF Atlantic branch membership and oversee member services.
  • Manager Web Service – Maintain and update the branch web page.

As a member of itSMF Atlantic Region Branch, this is your chance to make a difference! If you or someone you know would make a good candidate for any of the positions described above, please consider nomination. We are looking for people who are energetic, passionate about IT service management, and have a volunteering spirit to join our team. Your help in electing a strong itSMF Atlantic Region Branch Management Team will help ensure all members get value from their membership!

If you would like to put forward a nomination, please send the name, BIO, position, and reason for offering to jmombourquette@itsmf.ca by March 24th, 2017.

Elections will be held at this event.

3. Webinar: Agile, Lean & DevOps: Working Together To Increase ITSM Efficiency
Speaker : Troy Dumoulin, VP Research & Development ,Pink Elephant 

Many organizations are being challenged to complete everyday tasks “better, faster, cheaper”. But how can this be accomplished?

As organizations shift gears to accommodate the business need for speed and agility demanded by the digital economy, there is a growing interest in models and methods to accelerate business value generation. However, at the same time there is growing confusion on how these different models such as Lean, Agile Software Development and DevOps connect and how they relate to the principles and practices of IT Service Management.

Join Troy as he reveals how Agile, Lean and DevOps can work together to help your organization achieve the elusive challenge to be “better, faster, cheaper”.

 

About the speaker
Troy DuMoulin is a leading IT Governance and Service Management authority with an extensive background in executive IT management training and consulting with over 20 years experience. Troy is a frequent speaker at IT Management events and is a published and contributing author for multiple books on topics such as Lean IT, Defining IT Success Through The Service Catalog and official ITIL publications including ITIL’s Planning To Implement IT Service Management and Continual Service Improvement.


 

About itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

About itSMF Atlantic

itSMF Atlantic is the itSMF Canada Atlantic provinces chapter supporting Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.

 

 

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