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Smart Service Management: Continual Service Improvement (CSI):
Professional Development Days (PDD) 2016: May 2-3, 2016
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itSMF GTR - National Professional Development Day

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Agenda

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Venue & Travel

March 02, 2015 | Toronto

If you are….

  • Managing or part of defining a Service Management or Service Transformation Program
  • Defining a process or service governance structure
  • Trying to make sustainable improvements and influence a service-oriented mindset

You should attend the itSMF Central Region National Professional Development Day in Toronto on March 2nd, 2015.

The event promises to provide you with a wealth of practical knowledge that you can apply as soon as you get back to your office!  In addition, you will have an opportunity to network and exchange knowledge and practical “how to” information with industry experts, practitioners and vendors – do not miss this information-packed day where you will be able to immediately use information learned and quickly realize the benefit of attending! 

Our Speakers:

George Spalding,
Executive VP, Pink Elephant

George is the co-author of ITIL® V3’s Continual Service Improvement core volume. George Spalding was recently awarded the 2012 Ron Muns Lifetime Achievement Award from HDI and is one of the World’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the FBI. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.

 

Kirk Weisler,
Chief Morale Officer, Team Dynamics Inc

Kirk is an expert at creating outrageously cool workplace cultures and high performance teams. In the past 15 years over 25,000 IT Leaders and Professionals from around the world have sought Kirk out for expertise and actionable insights on building more positive and powerful workplace cultures. His unique background as a US Army Ranger, a member of the 19th Special Forces Chaplaincy, his work with At-Risk Youth and experience as a Master Storyteller & Team Builder make him a very fun, engaging, and sought after speaker. He authored the Best Smelling book, The Dog Poop Initiative and the semi–sweet best smeller, “The Cookie Thief”. Kirk lives in Phoenix, AZ with “Wonderful wife Rebecca and their six remarkable children!”

 

David Mainville,
CEO and Co-Founder, Navvia

David is a 33-year veteran of the ITSM industry with a unique and practical perspective on Service Management. David is a frequent speaker at ITSM conferences and webinars where he promotes the practical side of ITSM. His articles have been published in a variety of industry forums. As the CEO and Co-founder of Navvia, he built a successful ITSM consulting practice and architected and launched an innovative SAAS platform enabling the survey, design and verification of processes.

 

Yvon Audette,
Canadian IT Advisory Practice Lead, KPMG.

Yvon has led a number of assignments that have helped organizations transform themselves using practical approaches, introduction of new and emerging technology ideas and innovation to address organizational needs. Yvon frequently speaks at public events such as CIO Summit, Mobile Money Forum, and International Trade Missions focused on ICT. Recognized within the industry for his expertise and understanding of the challenges clients face in adopting and leveraging technology, Yvon is often called upon to present and contribute thought leadership. He co-led the recent Canadian launch of “KPMG’s Mobile Payments Global Survey” with Ian Shelley. Yvon has published several articles on IT management consulting, such as “Always Maintain Control”, “Surviving your IT Marriage”, “Clouds in the Forecast” and “Outsourcing evolution”.

 

Derek Gillard,
Managing Partner, Integritas Solutions.

Derek is also a Service Management Practice Principal at Integritas Solutions. He has more than 24 years of practical business and IT experience having consulted with many clients on a variety of Service Management solutions across many different industry verticals over the years. Derek is a certified ITIL V3 Expert.

 

Scott Walling,
Co-founder and Service Management Software Specialist, Monitor 24-7

Scott is the Co-Founder of Monitor 24-7, the manufacturer of IncidentMonitor which is a Pink Verified ITIL Service Management tool. Scott has been involved in the IT sector for 24 years. His tenure began in Research and Development and evolved over time to a more entrepreneurial angle where in 1999 he Co-Founded Monitor 24-7. He has been involved in 100’s of Service Management implementations and has witnessed his fair share of successes and failures (fortunately more successes than failures). During this time frame he has also completed an MBA which allows him to always view the delivery side from a business perspective. Coupling the business needs and IT enables Scott to provide a hybrid view for the delivery of Service Management and he always strives to break down the barriers between IT and the business and have work as a cohesive unit.

 

David Smith,
President, Micromation Inc.

David is certified in TCO, ITSM & ISO 20000 who provides consultancy, education and score-carding software tools. David has over 30 years experience in the development, management, measurement and improvement of IT systems, people and processes. His IT experience includes IT asset management; IT governance; IT balanced scorecard; Total Cost of Ownership (TCO) benchmarking & business case; activity based management; ITIL process improvements; formulating service marketing & communications strategies; services packaging & pricing; organizational design & restructuring; and the development of services strategies for IT service providers, fortune 500 companies and government organizations. David is the author of “Implementing Metrics for IT Service Management” ISBN: 9789087531140 and contributing co-author of "IT Service Management - Global Best Practices" ISBN: 9789087531003

 

Geoff Neilson,
Director of Research, Info-Tech Research Group

Geoff is responsible for managing the design, development, promotion and operation of data solutions. Since 2012 Geoff has been instrumental in building this group and this team. A key component of his early work in the group involved helping IT leaders and business executives collect and act on data-driven business feedback. In his time at Info-Tech, Geoff has worked across the organization, specializing in launching strategic initiatives for internal business stakeholders. His projects spanned multiple departments from sales & marketing to IT and strategic planning. Prior to joining Info-Tech, Geoff worked for Wolverine Tube in a position reporting to the CFO. He was responsible for evaluating operational effectiveness and making process improvement recommendations to manage risk. Geoff is the current record holder for Cash Cab (Canada), a trivia-based TV game show. Geoff received his HBA from the Richard Ivey School of Business at the University of Western Ontario.

 
Wynnann Rose
Director, Ministry of Transportation Ontario


Wynnann Rose joined the Ontario Government 15 years ago. Her start with the government was in the Ministry of Transportation as Director, IT Infrastructure. Using Industry best practices she implemented many improvements in technology and established a vision to provide the ministry with the highest quality IT services. She accomplished most of her improvement objectives by implementing ITIL best practices and focusing on customer service. Wynnann has held positions in the Ontario Government, in Service Management and Application Development, leading enterprise wide implementations of ITIL Processes for both services and solutions that impact 68,000 internal government customers. Currently Wynnann leads the .NET Solutions Delivery Centre, an enterprise service providing .NET application development, hosting, maintenance and support. Since joining the team in 2013 she has transformed solutions delivery within the Ontario Government, quadrupled the business and is forecasting exponential growth for this internal .NET software factory.
 
William Addenbrooke
LANDESK, Systems Engineer

Willian is a LANDesk Systems Engineer who works with the Sales Team at LANDesk Software to help provide customized solutions for our LANDesk customers and demonstrate the effectiveness of our product. Prior to this, he worked on the LANDesk Professional Services team installing and customizing our ITSM solutions for customers all around the globe. He has also worked as a Problem Manager, Service Desk lead rep, Service Desk, as well as a backup Change Manager.


Get inspired, reconnect with familiar faces and expand your knowledge and your network.

Registration is open. Space is limited and is filling up fast!

Join the conversation, submit questions and comments on Twitter and LinkedIn.



 

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