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itSMF GTR - National Professional Development Day

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Venue & Travel

The industry is changing rapidly and we are under pressure to look for new ways of achieving the new Service Management mantra of better, faster and cheaper. More and more people are looking beyond ‘traditional’ ITIL implementation to demonstrate value to the business. Let your self be inspired and come away from this event with actionable guidance on how to overcome challenges that prevent you from being successful in this new era of Service Management 

Featured Speakers:

Malcolm Fry
Author, Cherwell Software™ ambassador and IT industry luminary

As a recognized IT industry luminary with more than 50 years of IT experience, Malcolm Fry has served as a Cherwell Software™ ambassador. He is the author of many publications on IT service and support, including A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In April 2009, he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT Service and Support. He is also a lot of fun.


Mike Orzen
Author, The Father of Lean IT, EXIN North America

Referred to as “The Father of Lean IT” and with a consulting and coaching career spanning more than 20 years, Mike Orzen has collected a unique blend of Lean, Six Sigma, IT, Finance, and Operations insights that he uses to help organizations in their pursuit of Enterprise Excellence. His personable approach and people-first philosophy has inspired leaders and empowered workforces to successfully apply Respectful Leadership, Lean, and Enterprise Excellence practices in many complex work environments.

Considered a pioneer of Lean IT, Mike is coauthor of the award-winning book Lean IT: Enabling and Sustaining Your Lean Enterprise. He holds degrees from Stanford University and the University of Oregon as well as certifications in Management Accounting, Production and Inventory Control, Project Management, Six Sigma, Agile, ITIL, and Lean IT.

Mike is an Advisor and Certified Instructor with the Lean IT Association, faculty member and advisor to the Lean Enterprise Institute and ThedaCare HealthCare Value Network, and Adjunct Professor with The Shingo Institute for Enterprise Excellence and The Ohio State University. He is founder and president of Mike Orzen & Associates, which emphasizes respectfully engaging people, improving business process capability, and leveraging technology to enable a culture of enterprise excellence.


Angeline MacIvor

Angeline is a customer facing technology expert for Moogsoft Inc., with responsibility for Canada.  Her goal is to educate and enable organizations to benefit from the emerging field of machine learning.
Angie has a 22-year background in complex network analytics and management.  She recently joined Moog after successfully launching a machine learning platform for social media monitoring within the public safety market.
Angie is a recognized speaker participating in conferences around the world, making complex concepts enjoyable and informative for both architects and executives.  A list of references can be made available upon request.
For the itSMF conference, Angie will talk to emerging trends within the field of machine learning, as well as the role of algorithms vs. humans in dealing with complex decision making, with a particular focus on IT Operations.

David Chiu,
Director ITSM Process and Solutions at BMO Financial Group

David Chiu has held various roles related to IT Service Management (ITSM) over the past 15+ years within BMO Financial Group. As a subject matter expert in ITSM, he has led the development, implementation, and the execution of numerous Enterprise wide ITIL Processes. David is internationally recognized for his work within BMO and has presented in various industry ITSM conferences. He has also authored several books and white papers in this subject.
More recently, he has become a recognized SME on business intelligence in the ITSM domain; exploiting process data by analyzing and reporting them in innovative ways that demonstrate the value of process improvement initiatives.

David Mainville,
CEO and Co-Founder, Navvia

David is a 33-year veteran of the ITSM industry with a unique and practical perspective on Service Management. David is a frequent speaker at ITSM conferences and webinars where he promotes the practical side of ITSM. His articles have been published in a variety of industry forums. As the CEO and Co-founder of Navvia, he built a successful ITSM consulting practice and architected and launched an innovative SAAS platform enabling the survey, design and verification of processes.

Get inspired, reconnect with familiar faces and expand your knowledge and your network.

Registration is open. Space is limited and is filling up fast!

Join the conversation, submit questions and comments on Twitter and LinkedIn.


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