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Consulting Portal.png){kind=logo} http://www.consulting-portal.com/ Since 1999 Consulting-Portal has been helping Fortune 500 and mid-size companies assess, design and implement robust IT Service Management processes. Consulting-Portal employees each have an average 25 years of IT experience and have worked in some of the largest and most demanding IT environments in North America. Whether you are just embarking on your IT Service Management journey, or have mature and well-adopted IT processes, CP has the solutions that can help you make the most of your efforts. ITOptimizer ITOptimizer, a do-it-yourself solution for the ITSM/ITIL practitioner, includes eProcess and eAssessment. eProcess is an on-demand Process Modeling Tool and a library of ITSM templates. Copy a detailed ITIL based process into a workspace and lead your team through interactive process design sessions. Create all process documentation and artifacts at a push of a button. When it comes to Process design eProcess does the heavy lifting for you. eAssessment helps you understand the health of your ITSM processes. With eAssessment you get on-demand access to a comprehensive maturity assessment tool. Create unlimited Assessment Projects each with one or more ITIL based process assessment questionnaires - or create your own from scratch. Automatically distribute the questionnaires, track responses and create detailed CMM based maturity graphs. Consulting Services Strategic Services CP has extensive experience in helping organizations create or enhance their IT Service Management programs. We have helped organizations: * Plan for, Communicate and launch an ITSM program * Effectively organize for ITSM * Develop the necessary Metrics and Governance * Build the business case for ITSM Assessment Services CP's assessment services are extremely mature, in-depth and results oriented. We use a combination of hands-on and on-line technologies in order to determine precisely how effectively your ITSM processes and tools are working. We also perform in-depth assessments of an organization’s EMS architecture and tools. All our assessments include CMM based maturity ratings, comprehensive findings and observations, detailed recommendations and a thorough roadmap for improvement. Design and Implementation Services Consulting-Portal’s design and Implementation services start with detailed process designs that cover Inputs, outputs, controls, metrics, activities, tasks, roles and responsibilities. We further enhance these designs with detailed procedures or work instructions specific to your organization. In addition, we extend the design to encompass all aspects of the ITSM tool upon which the process will run. We also address all aspects of the process implementation including planning, communication and customized training. Training and Workshops CP offers a full suite of onsite & online education: ITSM Education: • ISO 20000Polestar ITSM Simulations This highly-interactive ITIL simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organization. ITSM Workshops CP offers a series of informative "how to" workshops in the areas of ITSM and BSM. Planning for: • ITSM
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