Why and how to manage Business Relationship?

Serving your clients well starts by understanding their reality and seeing things from their perspective. To this core principle we add organizing and prioritizing their needs and requirements in order to present them to IT decision makers and defend the interests of the whole organization.  To succeed, many skills will be required by the Business Relationship Manager. Business IQ, concerns about a smooth transition when introducing new IT assets and effective communication. 

Jean-Claude Beaudry, Senior Associate, Qualiti7
For the last 15 years, Jean-Claude Beaudry, has been a pioneer in Canada around ITSM. Advisor by profession, trainer and speaker by passion, he is always seeking ways to best adapt and apply good practices in real business contexts to get the most value out of them. Certified with multiple international accreditation bodies, and using concepts from frameworks like ITIL, SIAM, DevOps, Lean-IT, and recently BRMP, to promote effective and efficient service delivery to clients. 

A natural 'gatherer', he likes sharing with others. This is with that mindset that he created Qualiti7 in 2005 and still gets involved in many associations like itSMF-Atlantic and NS Professional Development Summit (PDS) to provide growth opportunities to other IT professionals. 


Session Atlantic Time
Registration, Lunch & Networking 11:45am-12:15pm
Presentation 12:15pm-1:30pm
Closure and evaluation 1:30pm-1:45pm


Thank you to our supporting sponsors


Service Now 





About Us 


itSMF Atlantic is the itSMF Canada Atlantic provinces chapter supporting Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick. itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

  • November 23, 2017 at 11:45am – 1:45pm
    1959 Upper Wharf Tower 1
    Halifax, NS B3J 3N2
    Google map and directions
  • $10.00 CAD
  • Jean-Claude Beaudry

Will you come?

$25.00 Non-Member

Non-Member Ticket

$10.00 Early Bird (before November 21st)

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  • published this page 2017-11-29 16:24:55 -0500