AGM & Modernize ITSM From Consumerization of IT Processes and Services

1. Modernize ITSM From Consumerization of IT Processes and Services
Speaker: Victor Zhu, Certified ITIL Expert

As Nova Scotia Power embarks upon their transformation of work and asset management, it becomes increasingly important that enterprise IT keeps evolving to a critical internal business partner that has the agility to move at the speed of the business. We modernized and transformed the way in which IT delivers its services by adopting a customer-centric, best-practice-driven and automation-first approach to service management. By modernizing our approach to stand up ITSM Practice, we developed and implemented a unified platform that provides a delightful user experience for service delivery on-demand from any device. This unified Service Management platform also provides Nova Scotia Power IT and their service providers with automated delivery, an agile and extensible process collaboration platform, real-time process health status and an automated IT service asset management database.

In this session, Victor will share how his team reinvent and consumerize the service experience while driving the ITSM transformation to enhance enterprise workforce productivity, greater employee engagement and increased customer satisfaction. Victor will also discuss the challenge and how the IT leadership team influences the organization to grow momentums into ESM transformation.

About the speaker

Victor Zhu, Certified ITIL Expert, ITSM Practice Owner and ServiceNow Platform Owner with Nova Scotia Power.

Victor is one of the active and passionate speakers in local and global ITSM conferences over the past 4 years. With a strong vision and expertise in ITSM governance and process automation, Victor leads an exciting ITSM transformation for Nova Scotia Power and Emera Canadian Affiliates, creating and growing a strategic Service Management roadmap over the next 5 years from ITSM to Enterprise Service Management. Victor values Service-Centric Automation and User Experience in process engineering. He strives to leverage the modern age of ITSM to lead the pragmatic Service Management practice within the organization to remain relevant into the future.

2. Branch Management Team Elections

It is time again to hold elections for itSMF Atlantic Branch Management Team (BMT) – this year 7 of the 9 positions are up for re-election. Open positions are:

  • Branch President – Represent and promote itSMF Atlantic’s mandate.
  • Manager, Events – Coordinate events for itSMF Atlantic.
  • Assistant Manager, Events – Assist coordination of events for itSMF Atlantic.
  • Manager, Marketing and Sponsorship – develop and promote value of itSMF to the IT Service Management Ecosystem and develop manage sponsorship plan and relation to sponsors.
  • Manager, Membership and Communication  – maintain and encourage itSMF Atlantic branch membership and oversee member services.
  • Secretary – Manage branch meetings and elections.
  • Manager, Web Services – Maintain and update the branch web page.

As a member of itSMF Atlantic Region Branch, this is your chance to make a difference! If you or someone you know would make a good candidate for any of the positions described above, please consider nomination. We are looking for people who are energetic, passionate about IT service management, and have a volunteering spirit to join our team. Your help in electing a strong itSMF Atlantic Region Branch Management Team will help ensure all members get value from their membership!

If you would like to put forward a nomination, please send the name, BIO, position, and reason for offering to by March 19th, 2018.


Session Atlantic Time
Registration, Lunch & Networking 11:30am-11:50pm

Modernize ITSM From Consumerization of IT Processes and Services
   Speaker: Victor Zhu, Certified ITIL Expert


AGM and Elections

Closure and evaluation 1:20pm-1:30pm



This webinar can be viewed either at Unisys (a light lunch will be provided as part of the event) or off-site where a link will be emailed to the attendee beforehand.

Early bird (before March 26th)

  itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
Lunch and presentation Free Free $20 $10

Regular (March 26th and later)

  itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
Lunch and presentation $20 $10 $40 $30


Thanks to our branch sponsors