Improving Service Management with Business Process Automation

by David McMillan

Organizations strive for better quality of service. Business Process Automation (BPA) provides Service Management the tools needed to address the quality of services provided through the consistent delivery of services. Join David as we explore the various forms of BPA and benefits that can be realized by your organization though the evolution of your service delivery model using BPA.

Presenter: David McMillan

David McMillan

David McMillan is a proven leader in Enterprise Content Management with experience and knowledge spanning over 20 years. Considered a thought leader in the evolution of Enterprise Information Management and Information Governance, David speaks at conferences across North America, helping organizations and professionals become better information stewards. Living in Calgary, Alberta, David works as the Practice Director, Enterprise Content Management at Elantis Solutions Inc.

Event Details:btn_register.jpg

May 31, 2018
7:00 AM - Registration and Breakfast 
8:00 - 9:05 AM - Presentation 
9:05 - 9:30 AM - Questions and Close

Where: The Royal Glenora Club 
11160 River Valley Road, Edmonton, AB, T5J 2G7 
Please note that there is free parking on-site.

Cost: Breakfast and Presentation: 
Member: $20 + GST
Non-Members: $35 + GST

Registration and Payment (VISA, MC, AMEX) Deadline: March 22 or until sold out.


Thank you to our Annual Branch Gold Sponsor:


Thank you to our Annual Branch BRONZE Sponsor:



itSMF AB Event Cancellation Policy:
Full payment must be received from the Registrant four (4) business days prior to an itSMF AB event or the Registrant will be removed from the enrollment list and will not be guaranteed a place at the event. Registrations cancelled more than four (4) business days before an itSMF AB event will be eligible for a refund.

About itSMF Alberta Branch
The IT Service Management Forum (itSMF) is an international not-for-profit organization for IT Service Management Professionals. The itSMF Alberta Branch will provide the opportunity to grow a base of knowledge and will provide an accessible network of industry experts, information sources and events to help you address IT Service Management issues and achieve the delivery of high quality, consistent IT services through the adoption of Best Practices.

Today the international de facto standard of IT Service Management best practices is ITIL. Where do you find a community of IT Services Management peers using best practices? itSMF Alberta Branch!